Terms of Use

These Terms of Use govern your use of the SR&Co. website and any custom print order you place with SR&Co. Creative Company (“SR&Co.”, “we”, “us”). By browsing the site, creating an account, uploading artwork, or completing a purchase, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the site.

The version posted when you place an order applies to that order, unless a later change is required by law.

You must be at least 18 years old and able to form a binding contract. We sell to customers in the United States. You are responsible for keeping your login details confidential and for activity on your account, including anyone you allow to order for your business.

We may require email verification before you can check out or use certain account features. Notify us promptly at print-cs@srand.co if you believe your account was used without permission.

SR&Co. sells made-to-order custom print. Options, live prices, and shipping estimates shown while you configure a product are quotes, not a guarantee, until you complete checkout. The amount charged for a completed order is the price shown at payment for that order, including shipping and any store credit, coupon, or account discount applied.

We may refuse, cancel, or limit an order if we suspect fraud, if there is an obvious pricing or specification error, or if we cannot produce the job as specified. If we cancel after payment, we will refund the amount charged for the cancelled items.

You keep ownership of the files you upload. You represent that you own those files or have all rights needed for us to reproduce, print, finish, and ship them. You grant SR&Co. a limited, non-exclusive license to use the files solely to review, produce, pack, and deliver your order, and to handle quality, reprint, or support issues.

You are responsible for spelling, layout, fonts, images, trademarks, likenesses, and any other content in your artwork. You agree to indemnify SR&Co. against claims that arise from content you supply, including copyright, trademark, or publicity claims.

We may decline to print material that is unlawful, infringing, or that we reasonably believe we cannot produce in good faith.

When you upload a PDF at checkout, we run an automatic file review (size, pages, fonts, and similar print checks) before you pay. That review is a free aid. It does not guarantee that a file is print-ready, color-accurate, or free of design errors, and it does not replace your obligation to follow our artwork guidelines.

A “pass” or warning does not mean we accept liability for bleed, low-resolution images, missing fonts, RGB color, or content mistakes that the checks do not catch.

Printed color varies by paper, press, finishing, and lighting. Monitor and printer proofs will not match press output exactly. Industry-standard commercial print tolerances apply unless we agree in writing to a specific color standard and proofing process.

Soft proofs may be available on qualifying products. Hard-copy press proofs, when offered, add time and cost. Finished quantity may vary by a small percentage from the quantity ordered, which is ordinary trade practice.

Production can start as soon as payment clears and files pass review. If you need a change, open a support request immediately. We will tell you what can still be adjusted. Once a job is in production, we generally cannot stop or alter it.

We ship within the United States unless a product listing says otherwise. Transit times shown at checkout are estimates from the carrier, not guaranteed delivery dates. Production time is separate from transit time.

Title and risk of loss pass to you when the carrier accepts the shipment, except where mandatory consumer law provides otherwise. Confirm the shipping address before you pay — we are not responsible for packages delivered to an address you entered incorrectly.

Custom print is made to your specifications and files. We do not accept returns of correctly produced custom work because you changed your mind, ordered the wrong product or quantity, or later noticed a content error in the artwork you approved or uploaded.

If an item arrives damaged or we produced it materially differently from the options and files you ordered, photograph the carton and affected pieces, keep packing materials, and open a support request within five business days of delivery. We may reprint, credit, or refund at our discretion based on what we can verify.

Payment is processed by a PCI-compliant payment processor. We do not store full card numbers on our servers. Store credit, coupons, and verified organization discounts apply as described at checkout and in your account. Coupons and account discounts typically apply before store credit. New accounts may receive a one-time welcome store credit after email verification, in the amount advertised at signup, to apply toward an order. Store credit is not redeemable for cash.

Registered non-profits and churches may request an account discount by submitting verification documents. Approval is at our discretion. We may revoke a discount if the documentation is incomplete, expired, or not bona fide.

You may use the site to browse, configure products, and place orders for lawful purposes. You may not scrape the catalog in a way that overloads our systems, attempt to bypass security, upload malware, or interfere with other customers’ orders.

The SR&Co. name, wordmark, product photography, and site design are our property. You may not copy them for commercial use without our written permission.

To the fullest extent permitted by law, the site and products are provided as produced from your files and selected options, without additional warranties of merchantability or fitness for a particular purpose. Automatic file review and shipping estimates are conveniences, not guarantees.

To the fullest extent permitted by law, SR&Co. is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our aggregate liability for any claim relating to an order is limited to the amount you paid for that order.

These terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Exclusive venue for disputes is the state or federal courts located in Delaware, except where prohibited by applicable consumer protection law.

We may update these terms from time to time. The posted version is effective when published. Continued use of the site after an update means you accept the revised terms for future visits and orders.