Privacy Policy

SR&Co. is a direct-to-consumer print shop. We collect what we need to take your order, produce your print, ship it, support you, and keep the site secure. We do not sell personal information. We do not sell your artwork. We do not share personal information for cross-context behavioral advertising.

This Privacy Policy explains what we collect, why we collect it, who helps us operate, and the choices you have. It works together with our Terms of Use.

SR&Co. Creative Company (“SR&Co.”, “we”, “us”) operates this storefront. For privacy questions or to exercise your rights, email print-cs@srand.co or use our contact form. Customer service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. PST.

We collect information you give us and information created when you use the site:

• Account: name, email, password, optional company name, and newsletter preference.
• Orders: product options, shipping and billing addresses, phone number, order history, and payment references. Card numbers are handled by our payment processor, not stored on our servers.
• Artwork: PDFs and other files you upload so we can print your job, plus automatic file-review results.
• Support and discounts: messages, attachments, and verification documents you submit for non-profit or church pricing.
• Technical: IP address, browser type, pages viewed, and diagnostic logs used for security, fraud prevention, and keeping the site working.

We use personal information to:

• Create and verify your account, including one-time email codes.
• Quote, produce, pack, and ship custom print orders.
• Process payment, apply store credit or discounts, and send order receipts.
• Review files, handle reprints, and answer support requests.
• Prevent fraud, abuse, and unauthorized access.
• Meet tax, accounting, and legal obligations.
• Send marketing only if you opted in. You can unsubscribe from those emails at any time. Transactional messages about your order or account are not marketing.

Uploaded files are used to fulfill your order — storage, automatic review, production, quality checks, and customer support. We do not sell artwork, license it to others, or use it in advertising without your permission. We may retain files for a period after shipment so we can reprint, investigate a quality issue, or help with a reorder. We are not a long-term file archive; keep your own copies.

We share information with service providers who help us run the shop, under contracts that limit their use to work they do for us. That includes payment processing, shipping carriers, cloud hosting and file storage, email delivery, website analytics, and fraud/security tools (including Google reCAPTCHA on public forms). A carrier needs a name and address to deliver your package. A payment processor needs what it requires to charge your card.

We may also disclose information if the law requires it, to protect our customers or SR&Co., or in connection with a merger or sale of the business, in which case this policy would still apply or you would be notified.

We do not sell personal information, and we do not share it with data brokers or for targeted advertising networks.

We use cookies and browser storage for essential functions: keeping you signed in, holding your cart, completing checkout, and protecting the session. The site will not work correctly if you block all cookies. We also use Google Analytics to understand how the storefront is used (page views and checkout events). Analytics cookies are first-party measurement, not advertising cookies. Google reCAPTCHA may set cookies when you submit a public form. We do not use third-party advertising cookies on this storefront.

We keep account and order records as long as needed to fulfill the contract, handle returns or reprints, meet tax and legal requirements, and resolve disputes. Support requests and discount verification documents are kept for the same operational reasons. When we no longer need information, we delete or de-identify it in the ordinary course of business.

We use administrative and technical measures designed to protect personal information in transit and at rest. No internet transmission is completely secure. Use a strong unique password and enable two-factor authentication when it is available on your account.

Depending on where you live, you may have the right to request access, correction, deletion, or a copy of personal information we hold, and to opt out of certain processing. California residents have rights under the CCPA/CPRA, including the right to know, delete, and correct, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law, so there is no “Do Not Sell or Share My Personal Information” toggle to flip — the default is that we do not sell or share.

To make a request, email print-cs@srand.co from the address on your account and describe what you need. We may need to verify your identity before we respond. You will not be discriminated against for exercising these rights.

This site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child provided information, contact us and we will delete it.

We operate in the United States. If you access the site from elsewhere, you understand that your information is processed in the United States, where privacy laws may differ from those in your country.

We will post updates on this page and revise the date above. If a change is material, we will provide additional notice when the law requires it.