Frequently asked questions

Browse the catalog, choose your options, upload print-ready artwork when prompted, and complete checkout. After payment, we email a confirmation with the items and a link to the order.

Production can start quickly once files pass checks and payment clears. Open a support ticket or use Contact as soon as possible. We will tell you what can still be adjusted.

Request a custom quote and tell us the piece, quantity, and finished size. We reply with a price for work that is not in the catalog. Request a custom quote.

Soft proofs are available on qualifying products where noted in the configurator. Hard-copy press proofs may be available on select lines. Ask us for lead time.

Yes. Create an account, verify your email, and apply $10 toward your first order. It stacks with promo codes and account discounts at checkout. Start from Create account.

Yes when both are enabled for your order. Coupons and account discounts apply first; store credit can cover the remaining balance at checkout.

At checkout we run a free file review before you pay. First we confirm the file is a PDF under 64 MB and store it securely. Then we run print checks and show a pass / warn / fail checklist on your upload.

• PDF format: Checkout artwork must be a PDF. Other formats are rejected before upload.
• File size within limit: Each PDF must be 64 MB or smaller.
• Uploaded to secure storage: Files are stored securely so production can open them after you pay.
• PDF opens (not corrupt): We confirm the PDF opens cleanly. Corrupt or password-locked files fail.
• Fonts embedded or outlined: Live text must use embedded fonts, or text must be converted to outlines. Missing fonts block checkout.
• Page size matches product (trim ± bleed): Document page size must match the size selected in the configurator, including bleed when the product requires it (about ±3 pt tolerance; portrait/landscape swap allowed).
• Color space (CMYK preferred): RGB may be flagged as a warning. Convert to CMYK for color-critical work when possible.
• Raster image resolution: Images under ~200 DPI are flagged. Aim for 300 DPI at final size for marketing print.
• Page count matches product: The PDF must have exactly the pages the product prints: 1 page for one-sided items, 2 pages (front, then back) for two-sided items, and for booklets and calendars the page count you ordered, cover included, as single pages in reading order. Every page must be the same size. Do not export spreads.

When a product requires bleed, build trim size plus 0.125″ (3 mm) on each trimmed edge. The automatic size check compares your PDF page box to trim ± bleed from your selected options.

Full setup detail: Artwork guidelines → Upload checks.

Checkout requires a high-resolution PDF with fonts embedded or outlined. Download size templates from File templates. Support tickets can also accept images and ZIP packs for review.

Unless a product lists otherwise, add 0.125″ (3 mm) bleed on every trimmed edge and keep critical text inside a matching safe margin. The automatic size check expects your PDF page box to match trim ± bleed from the options you selected.

You will see which checklist items failed (for example page size or fonts). Fix the file and upload it again. If you want us to look at the checks with you, request file help on that upload.

We focus on production-grade printing. Contact us with your project scope and we can point you to templates or partners.

Turnaround depends on product, finishing, and shop load. Estimates at checkout are in business days after approved files and payment.

Screens use RGB light; presses use ink on substrate. Expect industry-standard variation unless a written color standard and proofing process is agreed in advance.

We ship within the United States unless a product listing states otherwise. Enter your ZIP at checkout for eligible methods and transit estimates.

Sign in to Order history. Tracking appears when the carrier provides a scan for your shipment method.

Photograph the carton and affected items, keep packing materials, and open a support ticket within five business days of delivery. We will work with you on a reprint or credit per our policies.

We are available Monday–Friday, 9:00 a.m.–5:00 p.m. PST. The best way to reach us is a support request. We reply in your account.

A support request is the best way to reach us. Signed-in customers can open one from Customer support or My Account → Support. Attach files, add replies, and track status until resolved. We reply Monday–Friday, 9:00 a.m.–5:00 p.m. PST. General inquiries can use the public Contact form.

Open a support request with category Billing. Include your order number for fastest routing.

Yes. Registered non-profits save 10% and churches save 15% on every product. Apply from Non-profit & church discounts with a verification document. Once approved, the rate attaches to your account. You do not need a coupon code.